It's a jungle out there!   Is your nursing facility's staff ready to survive and thrive?

Extended Care Products knows you're always on the go when you work in a nursing facility.  There's no such thing as a slow day- first and foremost on everyone's "to do list" is making sure you're meeting the needs of your residents and families in such a way that they realize you and your fellow staff members have your customers' best interests at heart.

This means your customer service skills must be at a very high level.  The choice is yours: happy and satisfied residents and families who brag on your building's wonderful staff ... or residents and families that can make your job much more difficult because they believe your facility employs uncaring people who just go through the motions.

Join noted customer service and communications expert Chip Kessler as he brings you a fun, lively and informative look at nursing facility customer service and how to be better than ever at this most important talent.  Chip's customer service DVD presentation titled "Know Your Role" gives you specific step-by-step tips, techniques and strategies which makes nursing facility customer service an enjoyable experience for you ... [more]

You've heard about it. You've read about it. It's the talk of the nursing facility industry. The upcoming CMS mandated rate adjustment (actually a rate cut) because of changes to the RUG payment system taking effect October 1, 2011. The result: reimbursements to SNFs will be cut by 11.1% or a staggering total of $3.87 billion dollars to SNFs nationwide.

As someone who works in a nursing facility, or works with nursing facilities as part of a management company, or is part of the consulting field with nursing facility clients- you have two choices:

• You can ring your hands and fret about these changes
• You can chose to be proactive and do something about it

Extended Care Products, Inc. the leader in staff development and training programs for nursing facility professionals and staff have chosen the second option and is proud to introduce our most dynamic program to date The 11.1% Solution ... [more]

The creator of several nationally known best selling MDS educational and staff development programs Joel VanEaton, BSN, RN, RAC-CT is ready to personally go to work for your nursing facility!

Have your own special long-term care consultant available when and where you need him. Joel VanEaton has over 11 years experience in the Long term Care Industry serving as a facility MDS coordinator and as the MDS, Medicare and Medicaid Reimbursement Consultant to more than 12 facilities in Tennessee, Kentucky and Florida.  Joel also teamed up with the Georgia Health Care Association in 2010 touring the state to give a series of seminars on the changes in MDS 3.0 and RUG-IV.  He’s also the MDS 3.0 product creator and education coordinator for Extended Care Products Inc., and has developed such critically-acclaimed programs as It’s Time to Get Going with MDS 3.0-RUG IV and MDS 3.0-RUG IV Strategies for Success. Nursing facilities from across the country have invested in these programs and have raved about their attention to detail and easy-to-follow information ... [more]

It can happen despite our best of intentions … a resident’s suspicious death … alleged negligence by a staff member … a fire … a resident’s wandering into danger … or a natural disaster like a flood, tornado or a hurricane.  In fact research shows that every single day 19 nursing facilities and assisted living communities nationwide are hit by a major crisis … is your building next?

Quite frankly it’s not a question of if but when!  For now, you need to ask yourself:  how will my facility respond- to the families of our residents, the authorities, reporters, and whoever else is looking for answers?

Will you and your building come across as on top and control of the situation or look like bumbling, stumbling, fumbling incompetents?  At the moment of crisis, you have only one opportunity to make an impression with your residents, families and reporters.

Extended Care Products, Inc. the recognized leader in staff educational, training and developmental programs for nursing facility and assisted living professionals and staff is proud to introduce The Complete Crisis Communications Plan ... [more]

CMS has once again announced that a portion of the MDS 3.0 RAI Manual is under revision. More updates may be forthcoming because of the important nature of this material. As a result, you've no doubt experienced having to check and re-check to be sure your Manual is up to date with these vitally important additions ... [more]

Developed by noted MDS-RUG expert and PPS Alert Publication contributor Joel VanEaton, BSN, RN, RAC-CT, MDS 3.0-RUG IV Strategies for Success takes your understanding of the dramatic upcoming changes to the MDS and RUG landscape to an even higher level.  You’ll discover how to directly implement these changes with 90 pages of workbook material (featuring practical tools you can use) plus a 70-minute instructional DVD all designed to make you hit the ground running when the CMS final rule becomes reality within the next few months ...
[Click here] to read more and to see sample footage of the DVD.

You see them in your facility, but what are the families of your residents really thinking about the care and services your nursing home provides? Extended Care Products is proud to present Family Relationships 101, a step-by-step family contact telephone program that helps you and your fellow staff members better understand what your “customers” are feeling about they way your facility operates ... [more]

The leader in long-term care education and training, Extended Care Products is proud to introduce its newest program Great Customer Service for Assisted Living Professionals.Specifically designed for the challenges faced in the Assisted Living Environment, this four-part audio CD series addresses the key elements involved in working with existing families and residents ... [more]

New for nursing home & assisted living professionals. Studies show that next to dying, people’s second biggest fear is speaking in public. Now imagine if you’re having to do this with a microphone being shoved in your face, maybe a television camera pointing straight at you, or a reporter looking you in the eye and taking down every word you’re saying in their notebook. Talk about sweaty palms and a lump in your throat! ... [more]

Avoiding Litigation in Your Long-Term Care Facility

Extended Care Products is proud to introduce one of the nation's top Long-Term Care Defense Attorneys, Christy Tosh Crider, of the Baker Donelson, Bearman, Caldwell & Berkowitz Law Firm is this "must-see" video library study program. Filmed live, you're in attendance as Ms. Crider, assisted by fellow LTC defense attorney Sonya R. Smith, present this informative and educational examination into the inner-workings of how and why many nursing facilities are sued in this day and age. DVD or VHS [more]

We are pleased to present this Audio CD and Workbook program featuring nursing home defense attorney Rebecca Adelman of the Adelman Law Firm, nursing home risk management specialist Ric Henry, President of LTC Alliance, and Chip Kessler with over 20 years experience in communications, marketing and public relations. Finally, here's your opportunity to arm yourself against overzealous plaintiff' attorneys and misguided families wishing to potentially sue your nursing facility ... [more]

Developed exclusively for Extended Care Products' by Nursing Home Defense Attorneys and designed to meet the challenges facilities are facing in this time of increased lawsuits. Written in easy-to-understand language for families, this cutting-edge package offers several outstanding risk management features to help you potentially a void future litigation ... [more]

Depicts the realities of life in an assisted living community. It is a powerful tool for tenant/resident and family education. This video program enables families to better understand about the assisted living environment. It is an important risk management tool in your effort to prevent overzealous trial attorneys from suing you and earning big trial settlements and judgments at your expense. [more]

Please Ask About Personalizing Your Video Programs At A Very Small Charge!

The care plan process is explained to family members or other responsible parties in a caring and compassionate manner. It also emphasizes why it is in the best interest of the resident that the family and/or responsible parties stay as actively involved as possible in the resident’s care. [more]
Please Ask About Personalizing Your Video Programs At A Very Small Charge!